CONVERSE Run Star Hike Women's Shoes All Sizes, Brand New In The Box. Return Instructions: Please return the it's original condition which you received, unused, unworn. Please use a shipping box to return the shoes, do not put the shipping label directly on the Converse box. If the shoes are used, we won't be able to issue the refund, it the box is damaged or taped, we will deduct $20.00 from your refund amount. Thank you.